1) Always schedule ................. people to open the restaurant.

2) One of the most important things to do during robbery is to remain ..................

3) Name the six key steps of washing hands and sanitize.

4) Employees are allowed to drink alcoholic beverages on the restaurant premises.

5) Washing with soap and using a hand sanitizer kills most bacteria on the hands

6) There is a world of opportunity for you at KFC.

7) Name the five moments of truth

8) On the customer mania (Pillar) loyalty and customer satisfaction is under

9) Who is the founder of KFC?

10) You are valued and that is why KFC takes the time to train you.

11) The acronym for Speed With Services is?

12) You must wash your hands for total of 20 seconds to kill bacteria.

13) What is a CRISIS?

14) Explain what is CHAMPS?

15) It is a good idea to stack heavy objects at waist height so that lifting is easy.

16) We call police immediately after the robbers leave.

17) Who is the face of KFC?

18) Give four examples of a crisis.

19) The cash drawer should be left ........ at close of the restaurant.

20) I can be dismissed from work if I am HIV positive.

21) Traditional healers and sangomas know how to cure HIV / AIDS.

22) There is no need to be positive at work.

23) The only way to find out if you have HIV / AIDS is to take medical test.

24) The only way to find out if you have HIV / AIDS is to take medical test.

25) KFC is an Equal opportunity company.

26) We place burned areas under hot water.

27) The 3 elements of fire are fuel, oxygen and ignition.

28) KFC has a policy of tolerance towards theft, fraud and corruption.

29) Name the six principles of How Win Together .

30) At KFC we do things the right way even when no one is looking.

31) Discipline is always personal.

32) TM stands for what at KFC?

33) Do not accept deliveries at the ............ door when it is ..............

34) What is the acronym HIV?

35) A cross contamination - it is when uncooked and cooked products come in to contact with each other.

36) CHAMPS stands for Cook, Hospitality, Accuracy , Mantenance , Product quality and service.

37) Name the three of clothes used in the restaurant.

38) During evening hours, ................ open the back door.

39) KFC team members are known for their average services.

40) Another way to prevent electrical injuries is by keeping electrical cords off the floor.

41) The acronym AIDS stands for what?

42) We put the lid in the tin and squash the opening of the tin before discarding it.

43) Having sex with young virgin will definitely cure me of AIDS.

44) Name the three sink cleaning compartments.

45) After a product is thoroughly cooked, there is no risk bacteria.

46) When Team Members work together, KFC can expect satisfied, happy customers.

47) What is the slogan of KFC?

48) Never .......... at the robber.

49) Discipline is very important so that we can keep our standards high.

50) Customers should be served only when you have finished what you are doing.

51) Policies and Procedures are specific guidelines that helps us to understand what is expected of us in any kind of situation.

52) Food Danger Zone it is the temperature zone where bacteria can easily multiply which is between 4°C to 60°C.

53) RGM stands for what at KFC?

54) I must disclose my HIV / AIDS status to my employers.

55) We wear safety shoes in the restaurant as a preventative measure to danger

56) We always seek not to learn more and share our know how others.

57) Name THREE common injuries that occur in the restaurant.

58) What does it take to be a person who other people can believe in?

59) Personal hygiene is so important in customer service.

60) If I practice safe sex, then I help to prevent the spread of AIDS / HIV.

61) On the Customer mania pillar CHAMPS standards and Customer maniacs is under

62) To extinguish a fire we must remove one of fire elements.

63) We are responsible for our own safety in the workplace.

64) At KFC we always try to solve the problem in a way that everyone can learn something positive from the experience.

65) There is a career in KFC for everyone with lots of opportunities to grow and develop.

66) When lifting objects we must always have a straight back and use our leg muscles.

67) QA stands for what at KFC?

68) Spraying dishes with hot water works just as well as soap.

69)

70) At KFC we work with sense of of urgency and ownership in our piece of KFC.

71) KFC does not believe in people capability.

72) KFC treats all persons the same, no matter who they are.

73) Give two example of cross contamination.

74) Running is a good way to get around at work.

75) Employees are allowed to use cell phone while on duty or working in the restaurant.

76) We prevent slips and falls by not wiping out wet floor.

77) The role of a team member is to clean toilets,cook products, interact with customers and taking out rubbish.

78) We do not report to the manager when we are hurt on the shift.

79) KFC team members obey they law of the country only when it is necessary.

80) What does HWWT stands for at KFC?

81) Always leave and enter the restaurant at through ............ door.

82) Name five career path for KFC.

83) How many spices and herbs does the original recipe have?

84) We chase after robbers.

85) Recognition does not mean anything at KFC.

86) We must always offer First Aid immediately even if we have not been trained.

87) HIV is not spread by mosquitoes.

88) Only dirty people get HIV / AIDS.

89) We do not win together at KFC as a family.

90) At closing, the ............ remains until everyone has left and no employee is in the restaurant

91) The OHSA is a set of rules created by Government for the safety of customers and staff.

92) On the Customer mania (Pillar) Quality customer experience is under

93) Employees are allowed to eat and drink on the restaurant premises but in approved areas only.

94) You can use any fire extinguisher on any type of fire.

95) The back door stays .......................... at all times.

96) My baby is HIV positive so I am not HIV positive.

97) Allow people to touch where the robbers have touched.

98) You must discuss your salary details with all of fellow team members.

99) Our generous nature shines through in everything we do

100) MOT means moment of trust.

101) If you have a grievance it is important to handle it according to the specific procedures.